Overview

Each user in the MiaRec system should be assigned a role. The role defines what system resources are accessible by the user and what operations are permitted on these resources. During installation, MiaRec automatically pre-creates a few roles. The administrator may create new roles or modify existing ones.

When you set permissions, you specify three levels of access for tenants, groups and users:

• Access Scopes. These are set of permissions that can be applied in one go.
• Permissions. These are the very permissions that can be configured within a certain access scope.
• IP address restrictions. These are the restrictions based on IP network/address. For details, see Access Restrictions

By default, the following roles are pre-created in the MiaRec system, but the administrator may create new roles or modify existing ones:

Root Administrator

Users of this role have unlimited access to the system.

Administrator

Users of this role have a set of permissions as configured by Root Administrator. By default users of Administrator type can create/edit other user accounts.

Supervisor

A supervisor has access to call recordings, which are associated with users in his/her managed group(s). They cannot create/edit other user accounts.

Agent

Agents have access to their call recordings only.